Policy and Privacy

PRIVACY NOTICE

This privacy notice discloses the privacy practices for www.naturelmm.com This
privacy notice applies solely to information collected by this web site. It will notify you of the
following:

1. What personally identifiable information is collected from you through the web site, how it is
used and with whom it may be shared.
2. What choices are available to you regarding the use of your data.
3. The security procedures in place to protect the misuse of your information.
4. How you can correct any inaccuracies in the information.

Information Collection, Use, and Sharing

We are the sole owners of the information collected on this site. We only have access to/collect
information that you voluntarily give us via email or other direct contact from you. We will not sell
or rent this information to anyone.

We will use your information to respond to you, regarding the reason you contacted us. We will not
share your information with any third party outside of our organization, other than as necessary to
fulfill your request, e.g. to ship an order.

Unless you ask us not to, we may contact you via email in the future to tell you about specials, new
products or services, or changes to this privacy policy.

Your Access to and Control Over Information

You may opt out of any future contacts from us at any time. You can do the following at any time by
contacting us via the email address or phone number given on our website:
– See what data we have about you, if any.
– Change/correct any data we have about you.
– Have us delete any data we have about you.
– Express any concern you have about our use of your data.

Security

We take precautions to protect your information. When you submit sensitive information via the
website, your information is protected both online and offline.

Wherever we collect sensitive information (such as credit card data), that information is encrypted
and transmitted to us in a secure way. You can verify this by looking for a closed lock icon at the
bottom of your web browser, or looking for “https” at the beginning of the address of the web page.

While we use encryption to protect sensitive information transmitted online, we also protect your
information offline. Only employees who need the information to perform a specific job (for
example, billing or customer service) are granted access to personally identifiable information. The
computers/servers in which we store personally identifiable information are kept in a secure
environment.

Refund Policy

Effective for all Naturel MM orders placed after May 21, 2021
• Products can be returned only if the product arrived broken or defective
• Food items are not eligible for return.
• Return requests must be initiated within 8 business days of purchase.
• The refund amount is not guaranteed and depends on the condition of the returned items. Naturel MM reserves the right to deny a refund for items not in their original packaging.
• Items must be returned via the customer’s preferred courier and at costumer expense
Exchanges
• Naturel MM does not offer exchanges or substitute product, each product must be purchased separately.
Refunds
• Naturel MM will credit a refund to the payment method used for the original order. We process the credit within five business days after receiving the return. However, PayPal and some banks may take longer to apply a credit to your account.
Customer Instructions
1. Within 8 business days of purchase, contact us to initiate a return via our Contact Us page, https://www.naturelmm.com or by calling 908-249-9169 you can also send an email to contact@naturelmm.com
2. Once the request has been approved, a return form will be emailed to you along with the adress where tos hip your package.
3. Print out the form to include with the returned package.
4. Customer is responsible for return shipping, including any tracking or insurance.
Naturel MM reserves the right to change the above return policy at any time for any reason without notice.

Política de Reembolso

Vigente para todos los pedidos de Naturel MM realizados después del 21 de mayo de 2021
• Los productos se pueden devolver solo si el producto llegó roto o defectuoso
• Los alimentos no son elegibles para devolución.
• Las solicitudes de devolución deben iniciarse dentro de los 8 días hábiles posteriores a la compra.
• El monto del reembolso no está garantizado y depende del estado de los artículos devueltos. Naturel MM se reserva el derecho de denegar un reembolso por artículos que no estén en su empaque original.
• Los artículos deben devolverse a través del servicio de mensajería preferido del cliente y a cargo del mismo.
Intercambios
• Naturel MM no ofrece cambios ni productos sustitutos, cada producto debe comprarse por separado.
Reembolsos
• Naturel MM acreditará un reembolso al método de pago utilizado para el pedido original. Procesamos el crédito dentro de los cinco días hábiles posteriores a la recepción de la devolución. Sin embargo, PayPal y algunos bancos pueden tardar más en aplicar un crédito a su cuenta.
Instrucciones para el cliente
1. Dentro de los 8 días hábiles posteriores a la compra, contáctenos para iniciar una devolución a través de nuestra página en el apartado de Contáctenos, https://naturelmm.com o llamando al 908-249-9169, también puede enviar un correo electrónico a contact@naturelmm.com
2. Una vez que la solicitud haya sido aprobada, se le enviará un formulario de devolución por correo electrónico junto con la dirección donde enviar su paquete.
3. Imprima el formulario para incluirlo con el paquete devuelto.
4. El cliente es responsable del envío de devolución, incluyendo cualquier seguimiento o seguro.
Naturel MM se reserva el derecho de cambiar la política de devolución anterior en cualquier momento y por cualquier motivo sin previo aviso.

 

Privacy Questions

If you have any questions or concerns about Naturel Privacy Policy or data
processing, please contact us.

P.O. BOX 95
Roselle NJ  07203

Naturel MM may update its Privacy Policy from time to time. When we change the
policy in a material way, a notice will be posted on our website along with the updated Privacy
Policy. This policy has been revised as of May 12th 2021

If you feel that we are not abiding by this privacy policy, you should contact us
immediately via telephone at (908) 249-9169 or via email at
contact@naturelmm.com